Posted by: midpen | April 15, 2009

Ivan Temes tells us how to make the most of those first Impressions!

Book cover -- book by Ivan Temes, MPPA speaker, April 21, 2009

“CARE”: It Truly ‘Wow’s Customers and Employees

We all want to do business with people we trust—especially these days. In running our organizations—small or large—we can take action in creative ways to ensure our customers and employees feel that we care about them and loyalty improves.

Ivan Temes, founder of Leadership and Loyalty and author of Care: You Have the Power depicts many of these ‘common sense’ solutions captured from his own experiences in directing customer care worldwide for companies like Levi’s and Apple. He also includes terrific examples on trust and accountability from people like Hall-of-Fame quarterback Steve Young, Bill Campbell (Chairman of Intuit), Hal Rosenbluth ($5 billion Rosenbluth Travel) and other local CEOs including Peter Taber (Hobee’s), Hannah Kain (Alom Technology) and Chip Conley (Joie de Vivre Hospitality).

In his experiences in retail along with assisting disabled military veterans and homeless shelters Ivan has identified the common denominators which work in all scenarios and are especially applicable to our relationships with employees and customers.

Please join Ivan for this interactive session where we will all come away with ideas we can use immediately to enhance our business and personal lives.

Meeting will be held on April 21, 2009, at 7:30AM at Scott’s in Palo Alto, CA

Pre-pay and preregister ($32.95) for breakfast and lecture with this link:

https://www.123signup.com/register?id=znhjn

All who pre-pay will receive a free eBook copy of Ivan’s book.


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